The personal data and other information that you provide and other information collected and/or compiled by us, eSmartHealth Limited ("eSmartHealth"), about you from time to time subsequently (including, without limitation, your basic personal information, contact information, identification document information and images, health information, insurance information, credit card and payment information) (collectively, the “Data”) in relation to DrGo (“Services”) will be collected, used and retained by us as a result of or in connection with the Services, in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) and other applicable laws, rules and regulations.

The details of the collection, compilation, retention, use, disclosure and processing of the Data and any further information about the Services are set out in the applicable terms and conditions of the Services, this “DrGo Personal Information Collection Statement” and the “eSmartHealth Privacy Statement” (available on DrGo website: www.drgo.com.hk and DrGo App).

The Data may be disclosed to, used by and/or retained by, at all times to the extent permitted under applicable laws, licences, rules, and regulations, and/or collected on behalf of other members of the Group (being HKT Limited, its subsidiaries, affiliates and associated companies) (HKT Limited is a company incorporated in the Cayman Islands with limited liability), their respective agents and service providers (including, without limitation, delivery companies, insurance companies, software or platform developers, and debt collection agents), healthcare providers (such as hospitals and clinics), healthcare professionals (such as doctors, dietitians, physiotherapists, psychologists, nurses and pharmacists) and business partners (those agents, service providers, healthcare providers, healthcare professionals and business partners collectively, as “Business Partners”) for purposes in connection with the Services, including, without limitation, processing your registration, providing the Services, enabling your access to the medical / healthcare consultation, prescription services and follow-up treatments, identification of users and service administration (such as delivery of medication, medical certificates and/or referral letters, quality improvement and billing) and other purposes to which you may have consented at any time. We may also be ordered by regulatory bodies, government authorities and courts of law in different jurisdictions to disclose the Data in order to comply with legal obligations and duties imposed on us.

It is obligatory for you to provide certain Data for Services provisioning purposes. We may not be able to offer the Services if you do not provide the corresponding Data upon request.

Any Data collected on behalf of or directly by Business Partners in connection with the Services may be subject to the privacy policy statements and/or personal information collection statements issued by such Business Partners. Any healthcare professional’s diagnosis made after your video consultation on the DrGo platform may be made available to you on the DrGo App.

We require your consent in order to use your personal data for direct marketing purposes. For the purpose of some features of the Services (e.g. DrGo Walk-to-Earn), you may be entitled to gifts, rewards and/or promotional offers as essential parts of the Services. By registering to such Services, you agree to be bound by the relevant service terms and conditions and consent to our use of your Data in providing to you such Services, including providing you with the said gifts, rewards and/or promotional offers. Otherwise, subject to obtaining your consent, we intend to use your Data (such as your name, contact particulars, service usage, registration details, location data and other customer profiling data), for the purpose of direct marketing, including sending to you notices and/or updates about gifts, discounts, privileged offers, benefits and promotions related to the Services, as well as other products and/or services relating to TV, telecommunications, over-the-top (OTT) services, content services, mobile voice, SMS and data communications, IDD/roaming, Internet connectivity, cloud services, electronic/mobile payment, entertainment, secretarial services, personal assistant services and information services (such as weather, finance and news information), device accessories, mobile applications and software, computer peripheral, accessories and software (including notebooks, handsets, mobile devices and accessories, keyboards, security installations and mobile applications), reward, loyalty and privilege programs, lifestyle, networking events, travelling, banking, alcohol, sports, music, gaming, transportation, household products, food and beverages, finance, insurance, asset and wealth management services and products, pensions, investments, brokering, financial advisory, credit and other financial services and products, education, health and wellness, beauty products and services, fashion and accessories, electronics, social networking, technology, e-commerce, digital assets and related offerings and services, logistics, retail, home and décor, media and high-end consumer products and services.

You have a right to withdraw your consent to the use of your Data for direct marketing purpose (if given) at any time. You are also entitled to access, correct or enquire about your personal data being held by us. For any such request, please do so by writing to eSmartHealth's Data Protection Officer by letter to GPO Box 9896, Hong Kong or by email to privacy@pccw.com.