DrGo One Wellness Your Path to Holistic Health, Home and Away
Embark on an expert-led journey to navigate towards lifelong, sustainable wellness
Why choose DrGo One Wellness?
Comprehensive medical care in Hong Kong online and in-person5+6
Professional GPs in the Greater Bay Area8 and other designated overseas locations11
Free travel protection with coverage up to HK$1,000,00013
One membership, multiple benefits1. No commitment period2
Begin your wellness journey with DrGo today, only HK$48/month plus one-time sign-up2 fee.
Welcome Plan1
Video consultation5
Enjoy free video consultation in Hong Kong with designated general practitioners
Basic 3-days prescribed medication with standard delivery, as low as HK$180
Local in-person consultation
Enjoy up to 50% off on designated health and wellness services6
2,000+ service points of network clinics across Hong Kong covering specialists, Chinese medicine, acupuncture, bone-setting, Tuina, chiropractic, dental, physiotherapy, nutrition, and mental wellness support7。
10% off video consultation in Greater Bay Area
Connect to designated professional general practitioners through designated platforms in the Greater Bay Area with 10% discount on video consultation fees9
Consultations available in Cantonese, Putonghua, or English*
10% off designated in-person consultation in GBA
Online booking for in-person designated network clinic services in Greater Bay Area with 10% discount on consultation fees10
Consultations in Cantonese, Putonghua, or English*
Video consultation in other overseas destinations11
Free video consultation with designated local registered doctors in designated overseas locations - including Japan, South Korea, Thailand, Singapore, Vietnam, and the Philippines
Include doctor's prescription (if applicable) and medication and delivery services may be available subject to designated destinations' availability and regulations and payment of additional charges
Option to obtain secondary medical opinion from designated Hong Kong doctors via free video consultation
1) Complimentary Worldwide Travel protection12+13 (Worth HK$2,116)
Arranged by Club Care, with overseas medical expenses coverage up to HK$1 million
Cover for leisure and amateur sports activities – including winter sports, scuba diving, and other water sports14
Worldwide emergency assistance services and cover for loss of mobile phone due to theft
2) Free prescribed medication and standard delivery (3 times valued at up to HK$540)15
Enjoy free 3-day basic prescribed medication and standard delivery for the first three Hong Kong video consultations
One-time sign-up Fee2
HK$598
Monthly Fee
HK$48
Welcome Plan member's exclusive1:
Additional Free Entitlement: HK$50 discount on each video consultation with other designated Hong Kong doctor via DrGo App "See a Doctor"16.
How to purchase a Plan under DrGo One Wellness?
Step 1 - Register as DrGo user and purchase a DrGo One Wellness membership on DrGo Website.
Step 2 - Receive your registration code, follow the instructions to register for the Plan.
Step 3 - Activate the Benefit(s) and Free Entitlement(s)(if any) under the Plan.
By clicking "Buy Now", you confirm that you have read the DrGo One Wellness Benefit Brochure and you have read, understood and agreed to be bound by all of the following terms and conditions which govern your application for and use of Dro One Wellness Programme – Welcome Plan and the collection, use and disclosure of personal data and other information that you may provide and other information collected about you by eSmartHealth Limited (which operates DrGo One Wellness Programme) from time to time
Notes:
*
Subject to the availability of service providers.
1
DrGo One Wellness is a membership programme managed by eSmartHealth Limited (a member of the HKT group of companies) ("eSmartHealth", "DrGo" or "we"), subject to relevant terms and conditions of DrGo One Wellness Programme, Welcome Plan and the relevant Benefit(s) and Free Entitlement(s). For details, please see One Wellness Webpage. Unless eSmartHealth specified otherwise, eSmartHealth is not the provider of any of the Benefits or Free Entitlements under any Plan. eSmartHealth makes no representation or guarantee to any aspect of any of the Benefits or Free Entitlements which are not provided by eSmartHealth (including but not limited to their quality) and shall not in any way be liable to any matters in relation thereto. eSmartHealth disclaims all conditions, undertakings, representations and warranties of any kind (whether express or implied) in relation to any video consultation or in-person clinic visit (including but not limited to the qualifications, expertise or advice of any doctor or healthcare provider of any third party) and the designated platforms.
2
Limited to Welcome Plan and is available for a limited time only, subject to the promotion terms and conditions. A one-time, non-refundable sign-up fee is payable for each Plan under DrGo One Wellness. Benefit member's entitlement of any Benefit under the Welcome Plan is subject to due payment of all fees payable under the Plan and both the paying member and the benefit member having complied with all relevant terms and conditions. DrGo reserves the right to adjust the sign-up fee and monthly fees for the Welcome Plan from time to time at its sole discretion.
5
Video consultations with designated Hong Kong general practitioners are provided / arranged by our designated third-party providers, conducted via a third-party platform within designated location and service hours. The use of this benefit is subject to the designated third party providers' relevant terms and conditions. During the validity period, benefit members may have one such video consultation per day without paying consultation fee. Any additional costs (such as prescribed medicine fees and delivery charges) must be paid separately. Basic 3-days prescribed medication with standard delivery, as low as HK$180.
6
Registered benefit members can access to in-person clinic visits within our designated third party's designated network of health and medical service providers in Hong Kong with designated discounts on consultation fees. All services under this benefit are provided / arranged or provided by FWD Life Insurance Company (Bermuda) Limited ("FWD") and is subject to relevant terms and conditions as designated by FWD. This benefit is only applicable to designated medical and wellness service and to benefit members aged 18 and above.
7
Service points mean designated health and medical service providers The number of service points and the specialists provided under this Benefit may be revised from time to time without prior notice
8
Video consultation or in-person clinic visit services (including doctors and booking service) with designated general practitioners in Greater Bay Area (excluding Macau and Hong Kong) are provided / arranged by our designated third party providers and their third party service providers, through their third party platforms. The use of this benefit and the coverage areas of any delivery service (if applicable) are subject to the designated third-party service providers' relevant terms and conditions, and requirements and restrictions under applicable law, including those applicable to video consultation. Consultation fee and any other fees are payable. Any designated discount under this Benefit is applicable to consultation fee. For in-person clinic visits, designated third party's network of medical providers are in Shenzhen, Dongguan and Guangzhou. The number and location of clinics may be revised from time to time without prior notice.
9
Video consultation with designated general practitioners in Greater Bay Area (excluding Macau and Hong Kong) are provided / arranged by our designated third-party providers and their third-party service providers, through their third-party platforms. The use of this benefit and the coverage areas of any delivery service (if applicable) are subject to the designated third-party service providers' relevant terms and conditions, and requirements and restrictions under applicable law, including those applicable to video consultation. Consultation fee and any other fees are payable. Any designated discount under this Benefit is applicable to consultation fee.
10
In-person clinic visit services (including doctors and booking service) with designated general practitioners in Greater Bay Area (excluding Macau and Hong Kong) are provided / arranged by our designated third-party providers and their third-party service providers, through their third party platforms. The use of this benefit is subject to the designated third-party service providers' relevant terms and conditions and requirements and restrictions under applicable law. Consultation fee and any other fees are payable. Any designated discount under this Benefit is applicable to consultation fee. For in-person clinic visits, designated third party's network of medical providers are in Shenzhen, Dongguan and Guangzhou. The number and location of clinics may be revised from time to time without prior notice.
11
Overseas video consultation platform and services (including doctors) are provided / arranged by third party provider and its designated network of medical service partners, conducted via third party platform in selected overseas locations. The use of this benefit is subject to the third-party providers' relevant terms and conditions. Eligible One Wellness benefit member can access to one overseas video consultation per day with overseas general practitioners designated by the third-party provider during designated service hours for free (for the avoidance of doubt, only the video consultation is free, and any prescribed medicines and delivery services are subject to payment of fees). Overseas video consultation with designated general practitioner is applicable to designated overseas locations, including Japan, Singapore, Thailand, Vietnam, The Philippines and South Korea. These overseas locations are subject to change from time to time without prior notice. Registered benefit members have the option to obtain a secondary medical opinion from designated general practitioner in Hong Kong via video consultation without payment of consultation fee.
12
Complimentary 12-month Club Care Annual TravelCare Insurance (Individual Plan A) ("Protection Plan") is applicable to eligible DrGo One Wellness benefit members and is arranged and brought to eligible members directly by Club Care and is subject to the relevant terms and conditions of Club Care. The actual coverage period of Protection Plan is subject to the insured person being a valid benefit member of DrGo One Wellness. If the insured person's One Wellness expires or is terminated for any reason, the coverage period under the Protection Plan will immediately cease. The Protection Plan is underwritten and provided by bolttech Insurance (HK) Company Ltd ("bolttech Insurance") and is distributed and arranged by Club Care. Club Care is a service brand operated by HKT Financial Services (IA) Limited ("HKTIA"). HKTIA, being a registered licensed insurance agency under the Insurance Authority of Hong Kong (Licensed Insurance Agency Licence No.: FA2474), acts as an appointed licensed insurance agency for bolttech Insurance to distribute and arrange certain insurance products and services. eSmartHealth Limited (operator of DrGo) and all its affiliates (other than HKTIA) are not arranging for any contract of insurance or carrying on any regulated activities (as defined under the Insurance Ordinance) in connection with DrGo One Wellness, the Welcome Plan, the Protection Plan and any insurance related products or services. eSmartHealth Limited and all affiliates of such entities (other than HKTIA) are not the supplier, distributor or provider of the Protection Plan, any insurance related products or services, do not represent Club Care/HKTIA or bolttech Insurance, make no representations and warranties and accept no liability for any matters arising from, or in relation to, the same. For enquiries in relation to the Protection Plan or any insurance-related matters, please call Club Care Customer Service Hotline at 8209 0098 directly.
13
The product information is provided by bolttech Insurance. The Protection Plan is subject to the relevant terms and conditions and policy provisions. The above information is for reference only and does not contain the full terms and conditions of the insurance product. Before proceeding, please confirm you understand this product's features and that it fits your need(s). Any promotional offer(s) or material(s) should be read with the relevant policy provisions, product brochure and related terms and conditions (the "Policy Documents"). Customers should not apply for the relevant insurance product(s) solely based on any promotional offer(s) or material(s) which does not contain the full terms and conditions of the relevant insurance plan. For full terms and conditions, details, exclusions and risk disclosures of the relevant insurance plan, please refer to relevant Policy Documents.
14
Leisure and amateur sports with altitude limit not over 5,000 meters above sea- level or depth not greater than 30 meters below sea-level
15
The registered benefit members are entitled to free 3-day basic prescribed medicine (if prescribed by the doctor) and standard delivery service for the first three (3) designated Hong Kong video consultations with general practitioners on designated third party's platform (under the "Hong Kong Video Medical Consultation" benefit of the Welcome Plan), within 12 months from the purchase date of the relevant Plan under DrGo One Wellness. Standard delivery service is available only to designated locations in Hong Kong during designated service hours. A delivery surcharge is payable for video consultations scheduled outside the aforesaid service hours. Extra fees payable for extra or designated medicine (if prescribed by doctor). Subject to the "Free Entitlement: Free 3-day Basic Prescribed Medicine and Standard Delivery for Designated Hong Kong Video Consultation Terms and Conditions" and such other terms and conditions as DrGo may designate. The video consultations under this Free Entitlement are subject to the designated third party provider's relevant terms and conditions
16
The registered benefit members are entitled to HK$50 discount on each designated Hong Kong video consultation with a designated general practitioner under DrGo "See A Doctor" on DrGo App, available daily from 8:00 AM to 8:00 PM. The discount is provided through a DrGo video consultation e-Voucher ("e-Voucher") and is valid only for designated consultations under DrGo "See A Doctor" (not under "DrGo One Wellness – Hong Kong Video Medical Consultation" benefit or under any employee benefit programme, insurance or other regional health plan / programme in the DrGo App). One e-Voucher can be used per eligible video consultation to deduct the consultation fee. The e-Voucher cannot be used for DrGo video consultation booking fees, prescribed medicine fees or delivery fees. Relevant terms and conditions apply. The video consultations under this Free Entitlement are subject to the "DrGo Terms and Conditions" and other terms and conditions as DrGo may designate